| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 10322476 | Expert Systems with Applications | 2012 | 14 Pages |
Abstract
⺠The aim of this study is to use a hybrid multi criteria decision making approach that can assist in evaluating a set of hospital web site alternatives. ⺠This study includes a combined fuzzy AHP and fuzzy TOPSIS methods to measure electronic service quality performance. ⺠Tangibles, responsiveness, reliability, information quality, assurance and empathy are determined as the main criteria for evaluating web based healthcare service quality. ⺠The proposed approach is used to evaluate the performance of some leading hospitals' web sites in Turkey. ⺠The electronic service quality instrument developed in this study can be used to monitor and improve the quality of service delivered to customers via internet.
Related Topics
Physical Sciences and Engineering
Computer Science
Artificial Intelligence
Authors
Gülçin Büyüközkan, Gizem Ãifçi,