| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 10322545 | Expert Systems with Applications | 2012 | 11 Pages |
Abstract
⺠This study proposes a fuzzy MCDM framework for evaluating website quality of the CPA firms in Taiwan. ⺠The top-five criteria are richness, understandability, assurance, relevance, and reliability. ⺠The results show that “Delitte” website is the best website and that “KPMG” website is the worst one. ⺠There are still unimproved gaps between users' perceptions and expectations of CPA firm websites.
Related Topics
Physical Sciences and Engineering
Computer Science
Artificial Intelligence
Authors
Wen-Chin Chou, Yi-Ping Cheng,