Article ID Journal Published Year Pages File Type
10322710 Expert Systems with Applications 2011 14 Pages PDF
Abstract
► We assess and optimize productivity of personnel in a large private bank in Iran. ► An integrated algorithm based on data envelopment analysis and analytic hierarchy process is proposed for assessment and optimization purposes. ► It is concluded that the most branches inefficiencies are due to high teaching hours and lack of work quality. ► It is shown that number of personnel, discipline, personnel operation in the organization, and skills and capabilities are critical indicators so that even the smallest undesirable changes in these indicators have the most influences on the bank branches' efficiency.
Related Topics
Physical Sciences and Engineering Computer Science Artificial Intelligence
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