| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 10367504 | Decision Support Systems | 2012 | 11 Pages |
Abstract
⺠This paper proposes a new approach that helps IT service firms improve workforce utilization. ⺠Our Markov Decision model dynamically admits orders from traditional and online channels. ⺠The model captures the most essential characteristics of IT projects. ⺠Our results include characteristics of optimal policies and simulation results.
Keywords
Related Topics
Physical Sciences and Engineering
Computer Science
Information Systems
Authors
Joung Yeon Kim, Kemal Altinkemer, Arnab Bisi,