| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 10367518 | Decision Support Systems | 2012 | 9 Pages |
Abstract
⺠We find that IT is positively related to operational efficiency, customer service, and product development. ⺠Our results suggest that financial resources complement IT in acquiring high-order organizational capabilities. ⺠Operational capability plays a mediating role in how IT affects customer service capabilities.
Related Topics
Physical Sciences and Engineering
Computer Science
Information Systems
Authors
Jifeng Luo, Ming Fan, Han Zhang,