| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 10483101 | Research Policy | 2013 | 11 Pages |
Abstract
- We investigate organisational conditions for service encounter-based innovation.
- We find that service encounter-based innovation vary among service organisations.
- We find a number of organisational conditions for such variations.
- We suggest how service organisations can induce service encounter-based innovation.
Related Topics
Social Sciences and Humanities
Business, Management and Accounting
Business and International Management
Authors
Flemming Sørensen, Jon Sundbo, Jan Mattsson,