External Provision of Knowledge Management Information Services:

Knowledge management (KM) is typically internally generated and managed. Information services (IS) have a long history of external provision. Strategic and resource considerations are barriers to continual internal KM development, therefore inducing a potential market for external KM. This paper analyses conceptual issues, especially asymmetry, for external market provision, and explores a case study of traditional IS being reconfigured into KM and IS in the cement and concrete industries; a particularly pertinent case, not only addressing generic issues of external provision, but also addressing KM services for projects, which have become a major means for procuring and delivering products and services.