Guadalupano Hospital: Looking for sustainable growth

Guadalupano Hospital is a teaching case study geared toward understanding the factors shaping the sustainable growth of hospital administration and operations that focuses on the need for a professional management team and for the establishment of institutional processes that accompany growth. The case describes a situation in which the protagonist must redeploy resources to deal with strategic guidelines of the board of director and the shifting market demand. The case illustrates business conditions in a small, densely populated economy recovering from civil strife that is experiencing massive emigration to the US. This case has two fundamental objectives: illustrate the complex nature of hospital management where long-term sustainable growth goals must be reconciled with short-term interests of the shareholders and emphasize the importance of a long-term strategy and the need to adapt over time to the changing demands of the business environment.