Using serious games to manage knowledge: The SECI model perspective

This research studies the contribution of serious games to improving knowledge management and benchmarking in a human resource management context. This exploratory research uses Nonaka's (1991) conceptual framework of SECI models and analyzes three serious games developed in three different financial companies in France, the United States, and India. These three case studies result in a seven-step development process of knowledge management serious games. The banking sector provides interesting characteristics for this study because some of the associated knowledge is very standardized yet highly heterogeneous. The study shows that serious games significantly contribute to improving the socialization, externalization, combination, and internalization of knowledge as well as promoting benchmarking throughout a company.