Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
10493453 | Journal of Business Research | 2005 | 9 Pages |
Abstract
In this article, the authors develop a new measurement scale (the RELQUAL scale) to assess the degree of relationship quality between the exporting firm and the importer. Relationship quality is presented as a high-order concept. Findings reveal that a better quality of the relationship results in a greater (1) amount of information sharing, (2) communication quality, (3) long-term orientation, as well as (4) satisfaction with the relationship. The four multi-item scales show strong evidence of reliability as well as convergent, discriminant and nomological validity in a sample of British exporters. Findings also reveal that relationship quality is positively and significantly associated with export performance. Suggestions for applying the measure in future research are presented.
Related Topics
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Authors
Carmen Lages, Cristiana Raquel Lages, Luis Filipe Lages,