Article ID Journal Published Year Pages File Type
10495473 Transportation Research Part E: Logistics and Transportation Review 2005 16 Pages PDF
Abstract
A survey of businesses in the automobile aftermarket industry provided insights into how reverse logistics performance can be influenced by a few key strategic decisions. Resource commitment is critical to program performance. However, it is important that the resources be focused on developing information technology capabilities. This, no doubt, is reflective of the nature of reverse logistics. Information support--for authorizing, tracking, and handling returns--can positively impact both economic and service quality-related performance.
Related Topics
Social Sciences and Humanities Business, Management and Accounting Business and International Management
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