A fuzzy multi attribute decision framework with integration of QFD and grey relational analysis

To obtain the importance degrees of logistic indicators in the supply chain, expert team considered the environmental, social & cultural, and economic factors as external dimension of the QFD. The other dimension of QFD includes supply chain drivers such as quality, environmental management system, supply chain flexibility, corporate social responsibility, transportation service condition, and financial stability. The decision model is solved and the ranking of indicators is achieved. A sensitivity analysis helps to test and check the performance of the decision model.