| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 13430062 | Knowledge-Based Systems | 2020 | 10 Pages |
Abstract
The different phases of the implementation of the model designed, based in ITIL, since it is the most holistic of the current benchmarks in Technology Services Management, are shown by means of a hypothetical, yet real, application of the PMM in an Archaeology Consultancy firm. Thus, a set of basic parameters is initially established in order to implement a PMM. Then, a diagnostic on the processes and IT Service Management applied to each archaeological phase is performed. Afterwards, an evaluation of the current maturity level of the processes is carried out and, finally, the continuous improvement plan is described.
Related Topics
Physical Sciences and Engineering
Computer Science
Artificial Intelligence
Authors
José L. Verdegay, Zuly RodrÃguez,