Understanding capacity through the processes and outcomes of interorganizational relationships in nonprofit community sport organizations

Engaging in relationships with other organizations is one way for nonprofit community sport organizations (CSOs) to acquire needed resources, knowledge, and other social benefits while achieving important public purposes and building community cohesion. This study explored the processes and outcomes of interorganizational relationships in CSOs through semi-structured interviews with presidents of these organizations (N = 20). The findings revealed key relationship processes including trust, consistency, balance, and engagement as well as specific management skills. The findings also revealed that relationships impacted CSOs through enabling improvements to program/service quality and operations, and enhancing community presence. The study contributes to the interorganizational relationship literature and our understanding of how relationships advance organizational goals in this small nonprofit context.

► This study explored the processes and outcomes of interorganizational relationships in community sport organizations. ► Trust, consistency, balance, and engagement were found to be key relationship attributes. ► Outcomes of relationships included improvements to program/service quality and operations, and enhancing community presence.