The effect factors of end-user task performance in a business environment: Focusing on computing competency

An individual’s computing capability has an effect on his performance of given tasks in a business environment that is heavily dependent on computing. Extracting factors affecting an individual’s task performance is important research work as this research can lead to more efficient and effective performance of tasks. We present in this paper, based on our study, the effect factors of an individual’s task performance based on his computing competency. We developed a theoretical model composed of four independent factors and two dependent factors to investigate the correlation between these factors and an end-user task performance. The 213 participants completed surveys of four domestic-Korean-based companies were analyzed by using structural equation modeling and a second-generation multivariate technique. The results indicated that these four independent factors had effects on end-user computing competency and that computing competency significantly affected a user’s task performance. These findings contribute to research related to task performance and an expanded understanding of the factors that improve an end-user’s task performance in terms of his or her computing competency.