Improving learner quality of experience by content adaptation based on network conditions

Apart from user characteristics, properties of the network over which the content is delivered and device on which the content is displayed affect end-user perceived quality. This paper presents a learner quality of experience (QoE) model that apart from the user-related content adaptation, considers delivery performance-based content personalisation in order to improve user experience when interacting with an online learning system.A comparison-based study on the benefit of using the proposed learner QoE model in adaptive and personalized education was conducted involving the original AHA! and QoEAHA – a version of AHA! enhanced with the learner QoE model. Testing results demonstrate significant benefits in terms of learning achievement, learning performance, learner navigation and user QoE in favour of the learner QoE model-enhanced solution.