Article ID Journal Published Year Pages File Type
379889 Electronic Commerce Research and Applications 2010 11 Pages PDF
Abstract

Activities aimed at reducing risk perception, strengthening consumer involvement and winning consumer loyalty are perhaps more difficult in an online context than in an off-line context due to the peculiar characteristics of online purchasing. This paper sets out to model the effect that certain consumer profile characteristics and three types of risk – social risk, channel risk and transaction risk – have on determining the buyer involvement toward the channel and toward the products or services, as well as their effects on purchase intention. Our results confirm that risk dimensions are interrelated, as are involvement dimensions, that social risk is closely related to involvement, and that frequency of purchase and buyer profiles affect involvement toward the online channel. They also give rise to a set of recommendations on the promotion of Internet commerce.

Related Topics
Physical Sciences and Engineering Computer Science Artificial Intelligence
Authors
, , ,