Ontological map of service oriented architecture for shared services management

•A summary of comprehensive literature survey of SOA is included.•We propose to use the well-known Zachman framework for SSM to apply SOA.•Ontological map is developed for SSM to apply SOA.•We demonstrate the usefulness of the ontological map method.

Service oriented architecture (SOA) and shared services (SS) have been widely studied in the information technology literature. However, there is a lack of tools for shared services management (SSM) to apply SOA. This paper proposes an ontological map for SSM to apply SOA. This mapping approach, based on the well-known Zachman framework of information architecture, specifies the ontological perspective of SOA for SSM. The ontological map semantically links all aspects of SOA for SSM. Through a case study, a design artifact of computerized ontological map of SOA demonstrates the usability of the artifact for SSM.