Adding value to search results at 3M

In order to ensure delivery of search results in a large corporate environment, in high value, easily accessed formats, the authors describe techniques of adding value to search results at 3M. Two types of enhancement are described, one based on Microsoft® Word, the other on Lotus® Notes. In each case the improvements are measured against the six criteria of: ease of use, noise reduction, quality of information, adaptability, time savings, and cost savings.