Article ID Journal Published Year Pages File Type
385758 Expert Systems with Applications 2011 7 Pages PDF
Abstract

This paper proposes a new procedure and an improved model to mine association rules of customer values. The market of online shopping industry in Taiwan is the research area. Research method adopts Ward’s method to partition online shopping market into three markets. Customer values are refined from an improved RFMDR model (based on RFM/RFMD model). Supervised Apriori algorithm is employed with customer values to create association rules. These effective rules are suggested to apply on a customized marketing function of a CRM system for enhancing their customer values to be higher grades.

Related Topics
Physical Sciences and Engineering Computer Science Artificial Intelligence
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