To construct a monitoring mechanism of production loss by using Fuzzy Delphi method and fuzzy regression technique – A case study of IC package testing company

The development of information technology and internet capabilities over the years has been at an accelerated pace of global intense challenges and competitions of the technologies markets. Therefore, the issue of effectively utilizing valuable information located in databases worldwide, by monitoring the performance of their operations became an important issue in the electronic business environment. Methods to address this issue were employed to quickly identify the Key Performance Indicators (KPI’s) and operational problems and clarify any relationships between them, to allow the overall business objectives to be achieved. In this paper, the Fuzzy Delphi and ranking methods were used to extract the most concerning issues through expert questionnaires. A fuzzy regression model was then constructed and applied to clarify the relationships between the KPI’s and the key management objective, the area of production loss. Therefore, the key factors for future improvements were obtained by tracking the fuzzy regression model. Finally a case study of a semiconductor assembly and testing, through a company in Taiwan, was used to illustrate the proposed framework. The results indicated that this model could be easily implemented to analyze the influence of concerned KPIs on key management objectives.