Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
387277 | Expert Systems with Applications | 2007 | 10 Pages |
In recent years, Internet service has become an important issue that attracts the researchers from both computer science and communication fields. Although many systems were proposed to support network-based e-activities, e.g., e-learning and e-commerce, few of them took into consideration web server management issues that are critical to the stability and reliability for providing Internet service. To cope with these problems, this study proposes a novel approach to eliciting and integrating system management knowledge from experienced system managers. An expert system for monitoring web servers has been implemented based on the novel approach; moreover, an experiment on an educational system has shown the superiority of the expert system in predicting and handling possible malfunctions or anomalies of web service systems.