Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
388853 | Expert Systems with Applications | 2008 | 9 Pages |
Abstract
An extended QFD planning model is presented for selecting design requirements (DRs) that consider longitudinal effect. In the proposed model, the longitudinal effect is incorporated by introducing a time dimension into the existing house of quality structure. As a consequence of explicitly considering the longitudinal effect, the proposed model yields not only an optimal set of DRs but also the timing of their selection. The proposed model is demonstrated through a case study for improving customer loyalty in the high-speed internet service.
Related Topics
Physical Sciences and Engineering
Computer Science
Artificial Intelligence
Authors
Dae-Kee Min, Kwang-Jae Kim,