Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
397010 | Information Systems | 2012 | 13 Pages |
Open-source software systems have become a viable alternative to proprietary systems. We collected data on the usage of an open-source workflow management system developed by a university research group, and examined this data with a focus on how three different user cohorts – students, academics and industry professionals – develop behavioral intentions to use the system. Building upon a framework of motivational components, we examined the group differences in extrinsic versus intrinsic motivations on continued usage intentions. Our study provides a detailed understanding of the use of open-source workflow management systems in different user communities. Moreover, it discusses implications for the provision of workflow management systems, the user-specific management of open-source systems and the development of services in the wider user community.
► We establish a theoretical model explaining user intentions to use the YAWL system. ► We explore three user cohorts, viz., students, academics and professional users. ► We show how different factors determine their motivations to use YAWL. ► We detail implications for system development and user management.