A structural model of end-user computing competency and user performance

The proliferation of end-user computing has necessitated the development of reliable and valid instruments that measure the end-user computing competency (EUCC) in a computing environment, which is related to improve user performance. A measurement instrument is developed to measure an end-user computing competency in this environment. Using an exploratory factor analysis of 348 respondents, four factor dimensions for the measurement of EUCC is first identified, and then structural equation modeling techniques are utilized to examine the relationship between EUCC and user performance. It is shown that the four factor dimensions of EUCC account for a significant portion of the variation in user performance.