Business-to-government application integration framework: A case study of the high technology industry in Taiwan

•Proposed a framework for the inter-organizational ISP•A case study was discussed to add insights.•A cost-benefit model to assess the feasibility of possible adoption

Business-to-government integration (B2Gi) requires the development of a unique, inter-organizational integration framework to meet the dynamic requirements of various business entities and government organizations. The authors proposed a conceptual framework for the inter-organizational integration service provider (IISP) as a philosophical and strategic guideline for developing inter-organizational integration. A real-world case study was discussed, with the presentation of a cost-benefit model to assess the possibility for adopting such a business model. With the assistance of the guideline for B2Gi, it is anticipated that the proposed integration model will take advantage of the trade-off between the flexibility and controllability issues.