Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
453548 | Computer Standards & Interfaces | 2007 | 9 Pages |
Abstract
To improve task effectiveness of geographically dispersed teams, media selection approaches a complex issue involving media features and user characteristics. This study compares user perceptions about task effectiveness between instant messengers (IM) and e-mail (EM). Using a field experiment, the design contrasted teams using EM with teams using IM. Thirty-four teams of two graduate students were enrolled as participants from five universities in Taiwan. Two people were separated geographically and had to communicate accordingly. Results indicate that IM-supported teams generated more ideas and task success. However, no significant difference was found in task difficulty between the IM and EM users.
Related Topics
Physical Sciences and Engineering
Computer Science
Computer Networks and Communications
Authors
Shin-Yuan Hung, Albert H. Huang, David C. Yen, Chia-Ming Chang,