Identifying management factors for digital incident responses on Machine-to-Machine services

This paper presents a recent case study about how South Korea has modified the way it addresses digital incidents. To determine the best approach to mission-critical instances, the Multilateral Joint Analysis (MJA) model was used as an enhanced two stage process. The Delphi method and Structural Equation Model (SEM) were employed to determine the final model. This process established a governance mechanism that uses measurable control variables and is presently in use in mission critical services to protect against digital incidents.