Analyzing the effects of technological, organizational and competition factors on Web knowledge exchange in SMEs

•This paper extends previous work on Internet technologies and knowledge management.•Factors affecting Web knowledge exchange in SMEs are analyzed.•IT expertise and commitment HR practices positively affect Web knowledge exchange.•A negative relationship is found between competition and Web knowledge exchange.

Internet technologies are increasingly being used within all knowledge management processes, including knowledge acquisition, knowledge exchange and knowledge use. Although technological issues are key drivers for Internet technologies adoption and use, organizational and environmental aspects have been found to be equally important. This paper extends previous studies on the use of Internet technologies and knowledge management by analyzing factors affecting Web knowledge exchange in small and medium-sized enterprises (SMEs). More specifically, by drawing on the technology–organization–environment framework, a model to examine how distinct contextual factors influence Web knowledge exchange in SMEs is developed. The hypotheses are tested by using structural equation modelling on a large sample of Spanish SMEs from different industries. Results suggest that IT expertise and commitment-based human resource practices positively affect Web knowledge exchange, with the latter being the strongest factor in our proposed model. In contrast, a negative relationship is found between competition and Web knowledge exchange.