Article ID Journal Published Year Pages File Type
464501 Telematics and Informatics 2012 8 Pages PDF
Abstract

Organizations are in the process of moving to a network-based operating structure. Telecommuting is just a corollary of this push. While new information technologies allow for a highly mobile work force that can work from remote locations across the world, this begs the question how does supporting this new telecommuting workforce differ from supporting employees in a regular office. The purpose of this study is to describe how telecommuting and a telecommuter differ from in situ working and the desk-bound worker and how this difference dictates different approaches to providing various services such as IT support services for telecommuters. Our goal is to provide a framework to assist IT managers in addressing issues of how to support telecommuting employees to maximize their potential benefits.

► The need for efficient information services support for telecommuters will continue to increase. ► Without a solid IT department, telecommuting could result in an adversity for the employee. ► An essential element to effective telecommuting is an integrated network. ► Visibility supports are needed to allow telecommuters to communicate in an efficient manner.

Keywords
Related Topics
Physical Sciences and Engineering Computer Science Computer Networks and Communications
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