Evaluating portal performance: A study of the National Higher Education Fund Corporation (PTPTN) portal

This study examines the National Higher Education Fund Corporation (PTPTN) portal performance. Performance is viewed in terms of user satisfaction (i.e. students perspectives). It incorporates three constructs (system, information and service quality) introduced by DeLone and McLean as well as perceived usefulness first introduced in the technology acceptance model. Empirical data was collected using a survey questionnaire administered to students in two universities in Malaysia. The study illustrated that generally the students are satisfied with the portal’s performance. It was found that perceived usefulness is the most significant factor that influences their level of satisfaction. The study would enable PTPTN to enhance the portal performance.

► The National Higher Education Fund Corporation portal was analysed. ► The constructs used were based on Wixom and Todd (2005) and Ong et al. (2009). ► Empirical data collected using questionnaire survey. ► Perceived usefulness is the most significant factor that influences portal performance.