Article ID Journal Published Year Pages File Type
468523 Computers & Mathematics with Applications 2012 9 Pages PDF
Abstract

In modern society, information and internet techniques have changed human lifestyles. Service providers provide innovative e-services to attract and retain their customers. The popularity of e-services has made selecting a good e-service, which will also provide reasonable composite e-service solutions, an important issue. Therefore, this work proposes a message negotiation approach to e-services to assist consumers in acquiring a reasonable composite e-service solution. An e-service composition involves a complete e-service process including a series of steps. E-service formalization, an e-service utility model and a multi-criteria decision analysis are used to determine the optimal selection order of e-services for each specific e-service composition step. Then, the selected e-service for each step is composed through a message negotiation process. The result is presented to the consumer as a reasonable composite e-service solution. This work uses an ingredient procurement use case of property management in Taiwan to demonstrate that the proposed approach is effective.

Related Topics
Physical Sciences and Engineering Computer Science Computer Science (General)
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