Article ID Journal Published Year Pages File Type
475421 Computers & Operations Research 2008 10 Pages PDF
Abstract

Manpower planning is a key part of after-sales field service support with a service guarantee. Accurate field travel distance approximation presents a good opportunity to lower the manpower level. By explicitly considering the uncertainties, a state-dependent travel distance approximation model is presented and used to find the optimized manpower solution. A simulation model is developed to study the relationship between staffing level, travel distance, and percentage of customers serviced on time. Numerical results show that the proposed travel distance approximation model performs much better than the classical “square root law” and other models in the literature.

Related Topics
Physical Sciences and Engineering Computer Science Computer Science (General)
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