Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
479014 | European Journal of Operational Research | 2008 | 11 Pages |
Abstract
This article presents a conceptual benchmarking framework which applies a multiple criteria approach to assess performance. In the process, a multiple criteria procedure is used to assess the performance of three hundred and ninety two (392) Portuguese firms. Based on the results of this procedure, a conceptual framework is devised to facilitate addressing relevant benchmarking implications. The framework is designed to provide a conceptual linkage between the performance measurement methodology and the organizational benchmarking system.
Keywords
Related Topics
Physical Sciences and Engineering
Computer Science
Computer Science (General)
Authors
Mário Augusto, João Lisboa, Mahmoud Yasin, José Rui Figueira,