Article ID Journal Published Year Pages File Type
480668 European Journal of Operational Research 2010 13 Pages PDF
Abstract

We consider a single server unreliable queue represented by a 2-dimensional continuous-time Markov chain. At failure times, the present customers leave the system. Moreover, customers become impatient and perform synchronized abandonments, as long as the server is down. We analyze this model and derive the main performance measures using results from the basic q-hypergeometric series.

Related Topics
Physical Sciences and Engineering Computer Science Computer Science (General)
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