Managing a portfolio of long term service agreements

Long-term service agreements (LTSAs) for the maintenance of capital-intensive equipments such as gas turbines and aircraft engines are gaining wide acceptance. A typical LTSA contract spans over a period of around 10 years making a manufacturer fully responsible for maintaining the customer equipment. In this paper, we address the management of a portfolio of such contracts from the manufacturer’s perspective. The goal is to meet all the service requirements imposed by the contracts while minimizing total cost incurred. We develop a deterministic integer programming model to generate the optimal maintenance schedules that minimize the total portfolio cost. We then propose two heuristic algorithms for the problem.