Impact of Accessibility Barriers on the Mood of Blind, Low-vision and Sighted Users

Two versions of a website, a non-accessible site (NA-website) and an accessible site (A-website), were tested by 13 participants who were: a) blind users, b) low-vision users and c) users without identified disabilities. The mood of the users and their interaction efficiency, effectiveness and satisfaction were recorded as they encountered several web content accessibility barriers. Results show which elements were the major causes of frustration to each user group, and how blind users displayed less criticism than expected to the barriers.