Representing the “Qualification” concept in Business Processes

Current times are characterized by constant changes. Organizations, as essential elements in society, are subject to difficulties and adversities they must respond to.The business processes of an organization constitute the reality of what is truly made by its individuals. The Portuguese Air Force, in order to become an increasingly effective and efficient organization, should seek to know its processes, keep them updated and promote a constant alignment between them and the organization itself.Qualifications are a decisive factor for a person to occupy an Organizational Position and fulfill the corresponding functions. Currently, qualifications for each position are described in the organization manuals but are not represented in the processes. This can be a source of misalignment.This document reflects a study on the concept of qualifications/competencies of Organizational Positions and their relation to the business processes of the organization. The purpose is to promote the alignment between the organization's structure and business processes, through the concept of competence required both to fulfill the position and to execute activities.