Linking the Problem and the Solution Spaces in the Case of Urbanized Information Systems: A Framework for Organizational Processes Architecture

Modern organizations are facing many hard problems resulting from external and internal constraints related to global business competition, fast-changing business requirements, accelerated innovation, increasing cost pressures, and regulatory compliance challenges. Thus, to grow or even survive, they have to develop solutions to these problems. The effectiveness of such solutions is related on the one hand, to the quality of both the organizational solutions developed in the problem space and the computer solutions built in the solution space and on the other hand, to the effectiveness of the alignment between business and information technology. As noted by many authors, information systems urbanization facilitates building agile information systems and high quality computer solutions. In other words, urbanization is the main device for defining consistent information system architecture in the solution space. In this paper, we propose a framework for organizational processes architecture which provides instruments for building high quality organizational solutions in the problem space, and contributes to the alignment between business and urbanized information systems through linking the problem and the solution spaces.