Towards a New Approach to Supporting Top Managers in SPI Organizational Change Management

Software is a cornerstone in the development of societies. In software process improvement initiatives, change management has been identified as one of the crucial areas to manage. Top managers are also crucial in software process improvement and their commitment and support is key to obtain the benefits of a better and leaner software process. Gamification is a new solution to foster and engage process management and has been pointed out as a solution for transformational change and, additionally, it can foster the adoption of SPI improvements and the visibility of financial benefits in order to increase top managers’ commitment. This paper aims to draw a path for top managers to use gamification as a tool to get the improvement gains in SPI settings.