Realizing the Benefits from Enterprise Information Systems: A Sociomaterial Perspective

Despite the worthwhile studies that have been conducted on the realization of benefits from Enterprise Information Systems (EISs), many organizations are not satisfied with the benefits they have gained. This work draws on the sociomaterial perspective and suggests that benefits can be realized when organizations are able to utilize their capabilities in order to exploit the technological possibilities of the EISs, in addition to their willingness to change their business routines. It suggests focusing on the unintended benefits that can emerge based on the organizational capabilities and the system possibilities. The main contribution from this conceptual work is to provide a discussion about how sociomateriality can enrich the understanding of benefits realization from enterprise systems.