Quality, Competence and ISO Certification in Romania

The added value of certification of quality management systems (QMS) is the ability to replicate the success of an organization. Product certificate and certificate of quality management system of the manufacturer constitute a guarantee for the customer and also “passports” for foreign competition. The organization must understand that only consistently applying the standards and accountability will be able to maintain its market position. In this sense, this paper wants to show how some Romanian companies have succeeded in implementing a quality management system to gain customer appreciation.