Article ID Journal Published Year Pages File Type
4943114 Expert Systems with Applications 2017 28 Pages PDF
Abstract
E-commerce has proliferated in the daily activities of end-consumers and firms alike. For firms, consumer satisfaction is an important indicator of e-commerce success. Today, consumers' reviews and feedback are increasingly shaping consumer intentions regarding new purchases and repeated purchases, while helping to attract new customers. In our work, we use an expert system to predict the sentiment of a product considering a subset of available customers' reviews.
Related Topics
Physical Sciences and Engineering Computer Science Artificial Intelligence
Authors
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