The triangle assessment method: A new procedure for eliciting expert judgement

The Analytic Hierarchy Process (AHP) is one of the most widely used Multi-Criteria Decision-Making methods worldwide. As such, it is subject to criticisms that highlight some potential weaknesses. In this study, we present a new Multi-Criteria Decision-Making method denominated the “Triangular Assessment Method” (referred to by its Spanish abbreviation, MTC©). The MTC© aims to make use of the potential of AHP while avoiding some of its drawbacks. The main characteristics and advantages of the MTC© can be summarised as follows: (i) evaluation of criteria, and of the alternative options for each criterion, in trios instead of pairs; (ii) elimination of discrete scales and values involved in judgements; (iii) a substantial reduction in the number of evaluations (trios) relative to the corresponding number of pairs which would have to be considered when applying the AHP method; (iv) consistent decision-making; (v) introduction of closed cyclical series for comparing criteria and alternatives; and (vi) the introduction of opinion vectors and opinion surfaces. This new method is recommended for supporting decision-making with large numbers of subjective criteria and/or alternatives and also for group decisions where the consensus must be evaluated. The MTC© provides a different promising perspective in decision-making and could lead to new research lines in the field of information systems.