Article ID | Journal | Published Year | Pages | File Type |
---|---|---|---|---|
4959946 | European Journal of Operational Research | 2017 | 38 Pages |
Abstract
Outpatient appointment scheduling problems have recently gained increasing attention. This paper provides a comprehensive review of recent analytical and numerical optimization studies that present decision-support tools for designing and planning outpatient appointment systems (OASs). A structure for organizing the recent literature according to various criteria is provided, including a framework that classifies decisions at the strategic, tactical, and operational levels. The OAS literature is evaluated from four perspectives: problem settings, environmental factors, modeling approaches, and solution methods. In addition, research gaps and areas of opportunity for future research are discussed.
Related Topics
Physical Sciences and Engineering
Computer Science
Computer Science (General)
Authors
Amir Ahmadi-Javid, Zahra Jalali, Kenneth J Klassen,