Why patients should arrive late: The impact of arrival time on patient satisfaction in an academic clinic

This study indicates patients arriving late had shorter wait times and, not surprisingly, were more satisfied with the visit. The study provides evidence that patients view their wait as starting when they arrive to the clinic and not the actual time of the appointment. It questions the traditional scheduling systems that many clinics still use and proposes that there may be “out-of-the-box” approaches that positively impact patient satisfaction.