Technology acquisition and efficiency in Dubai hospitals

•Acquisition of medical technology and IT affect the efficiency of hospital wards•Ward management significantly affects technology-efficiency relation•Misalignment between wards' and hospital management priorities is detrimental•Failure to manage task conflicts is detrimental to technology performance•Longer head of ward's tenure reduces benefits from technology adoption

The paper studies the impact of the acquisition of relevant medical technology and information technology on the efficiency of hospital wards in three public hospitals in Dubai. Efficiency scores are obtained through bootstrapped data envelopment analysis, and are then regressed on variables assessing the extent of technology acquisition using truncated regression. Results show that both the acquisition of medical technology and of information technology have a positive impact on the ward efficiency, but that the strength of this relation is moderated by several variables related to organizational and managerial factors. In particular, results point out that the relationship between efficiency and technology is positively moderated by the ability of the head of ward to manage internal conflicts, by the managerial goals, and by the tenure of the head of ward. A negative moderating impact is exerted by perceived constraints to managerial actions, such as conflicting priorities with the hospital general management.