Effective digital collaboration in the construction industry – A case study of BIM deployment in a hospital construction project

•We examine a case of successful integrated BIM-based design in a construction project.•We present a set of key factors influential to enable digital collaboration in this project.•Key factors identified include: change agents, new roles, cloud computing, contracts, etc.•We found integrated design to depend upon changing traditional work practices.•The case is an example of BIM implementation and collaborative work in the AEC industry.

Building information modeling (BIM) and related digital innovations can serve as a catalyst for more transparency, tighter integration, and increased productivity in the architecture, engineering, and construction industry. Yet, many project teams struggle with how to work based on the new technology. Collaborative design based on shared information systems like BIM requires changing traditional and institutionalized work practices and routines. A case study of integrated BIM design in a large healthcare construction project serves as an example for how commonly experienced challenges can be overcome. The project has been awarded BuildingSMART's 2015 award for ‘outstanding open BIM practice’ making it Norway's role model for BIM practice. Based on diffusion of innovations theory, we identified the following set of key factors enabling digital collaboration in this project: change agents, new roles and responsibilities, a cloud computing infrastructure, BIM contracts, and a BIM learning environment. The findings presented in this article may serve as an example for BIM implementation and collaborative work in construction projects.