Análisis del servicio de Urgencias aplicando teoría de líneas de espera

Those responsible for making decisions in hospitals are increasingly aware of the need to efficiently manage hospital systems. An option for analysis is done by queuing models. In this paper is analyzed the service area ER, in a public hospital applying the concepts and relationships of waiting lines. From the model results, it is concluded that in the emergency department does not have the required minimum number of doctors to allow a steady flow of patients. With the model, the minimum required number of doctors is calculated to meet current and future demand for service with the same service time and the same discipline of service. Analytical models, allowing direct understand the relationships between service demand, number of doctors and patient care priority viewed as a queuing system. The work is useful for administrators and managers of hospital systems.