Article ID Journal Published Year Pages File Type
5108158 International Journal of Hospitality Management 2018 12 Pages PDF
Abstract
Restaurant industry employees have historically exhibited a high tendency toward substance use. To address this phenomenon, this study aimed to assess if a restaurant front-of-house server's work stress contributes to alcohol and illicit substance use. Specifically, it was hypothesized that a server's role stress (conflict and ambiguity) would stimulate substance use. Also, this study tested the impact of substance use on job and life satisfaction, and the moderating effect of self-control on the relationship between role stress and substance use. The results demonstrated that role ambiguity had a positive influence on substance use. Servers' drug use had a positive influence on job satisfaction, but no significant influence was found for alcohol use. As hypothesized, job satisfaction significantly increased life satisfaction. Lastly, self-control moderated the relationship between role stress and substance use. Detailed results and implications of the findings are provided in the main body of this paper.
Related Topics
Social Sciences and Humanities Business, Management and Accounting Strategy and Management
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